Course policy

Contents

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THIS WEBSITE/APPLICATION.

1. INFORMATION ABOUT US

1.1 AGORA CO-LEARNING SPACES PTE. LTD., is a company organized and existing under the laws of Singapore (UEN 202028118K) with its registered office address at 68 Circular Road, #02-01, Singapore 049422 (“Agora” or “We”).

2. SCOPE OF POLICY

2.1 This Policy sets out how Agora will manage any requests for replacement sessions, rescheduling, refunds or re-enrolments.
2.2 We believe that a simple, consistent, and clear policy benefits parents, students and education providers alike.

3. REPLACEMENT (”MAKE-UP”) SESSIONS

3.1 Each education provider’s replacement session policy is shown under their course pages. They will be either:
- 3.1.1 No replacements; or
- 3.1.2 1 replacement per student for an entire Course Instance; or
- 3.1.3 2 replacements per student for an entire Course Instance; or
- 3.1.4 A flexible replacement policy (no specific limit for replacements but on best efforts basis).
3.2 You can notify Agora by informing us in-person, over email, a call or online chat.
3.3 We ask that you give us as much notice as possible, but we do understand…life happens. Hence, we will accept notice up until the session is conducted. We will not ask for a medical certificate. And there will be no additional charges to you.
3.4 We aim to provide replacement sessions on a best-efforts basis. We won’t always have suitable options from each provider to meet your preferred dates, but we will do our best to accommodate your reasonable preferences.
3.5 Due to liability management, all replacement sessions will take place at Agora’s co-learning centre or, if possible, online.

4. RESCHEDULING A COURSE

4.1 You can reschedule to another course from the same education provider until the day prior to the course beginning
4.2 This is on a best-effort basis, and subject to availability. No additional charges will be levied.
4.3 You can notify us in person, over email, a call or an online chat

5. REFUNDS

5.1 You may request a refund of the fees prior to the start of a course. This is subject to conditions, to balance the needs of parents with those of education providers.
5.2 Notice period and penalties:
- 5.2.1 we will refund 100% of the fees if you submit your request at least 2 weeks before the start of the course
- 5.2.2 between 1 and 2 weeks before the course start date, we will refund you 90% of the fees; and
- 5.2.3 you will not be eligible for any refund between 0 and 1 week before the course start date and once a course has commenced.
5.3 Any refund will be applied to the same payment method used for the original purchase. Please allow 3 - 5 days for the transaction to be completed.
5.4 You can notify us in person, over email, a call or an online chat.

6. RE-ENROLMENT PROCESS

6.1 Some of the courses provided at Agora are eligible for “preferential re-enrolment”. That is when a student enrolled in a specific course has the right to reserve a place in the subsequent term of this course ahead of new students. For instance, a student attending Term I Maths will be given priority to join Term II Maths over new students applying to attend the course.
6.2 If the course is subject to preferential re-enrolment, parents of already-enrolled students will receive a notification ahead of time. If such is the case, you will have to confirm and complete payment for the course during a specified booking window in order to secure their spot. We ask for your understanding and prompt action on such notices, or your child may lose their spot.